Governance Policy

Introduction
This policy establishes guidelines for the governance and management of the organization's website. It ensures the website remains a strategic asset that effectively communicates our brand, supports our mission, and provides value to our stakeholders.

Scope
This policy applies to all content, features, and functionality on the organization's primary website and any affiliated websites. It covers the roles, responsibilities, and processes related to website development, maintenance, and oversight.

Governance Structure

  • Website Steering Committee: Provides strategic direction and oversight for the website. Approves major changes, new features, and the website roadmap. Resolves escalated issues.

  • Website Manager: Responsible for the day-to-day management of the website. Coordinates content creation, ensures adherence to standards, and manages the website development team.

  • Content Contributors: Responsible for creating, reviewing, and updating website content within their areas of expertise. Must follow content guidelines and submit content through the defined process.

  • Website Development Team: Responsible for implementing website changes, deploying new features, and maintaining website infrastructure. Works closely with the Website Manager to execute the website roadmap.

Content Management

  • Content Lifecycle: All website content must be reviewed annually for accuracy and relevance. Content that is outdated or receives minimal traffic should be archived or removed.

  • Content Approval Process: All new and updated content must be approved by the relevant subject matter expert and the Website Manager before publication. The approval process should be clearly defined and communicated to all content contributors.

  • Accessibility: The website must comply with Web Content Accessibility Guidelines (WCAG) to ensure equal access for users with disabilities. All new content and features should be tested for accessibility.

Website Development

  • Development Process: Website development projects should follow an agile methodology with clearly defined sprints, user stories, and acceptance criteria. The Website Steering Committee must approve major development initiatives.

  • Quality Assurance: All website changes and new features must undergo thorough testing before deployment to ensure functionality, compatibility, and adherence to design standards. The Website Manager is responsible for coordinating testing efforts.

  • Security: The website must be regularly scanned for vulnerabilities and patched to protect against security threats. The Website Development Team is responsible for implementing security best practices and monitoring for potential breaches.

Performance Monitoring

  • Website Analytics: The organization will use web analytics tools to track key performance indicators (KPIs) such as traffic, engagement, and conversion rates. The Website Manager will generate regular reports for the Website Steering Committee.

  • User Feedback: The organization will solicit feedback from website users through surveys, user testing, and other channels. User feedback will be used to identify areas for improvement and inform future development priorities.

  • Continuous Improvement: The Website Steering Committee will regularly review website performance data and user feedback to identify opportunities for improvement. The website roadmap will be updated accordingly to ensure the website remains aligned with organizational goals and user needs.

This corporate governance policy provides a framework for ensuring the organization's website is effectively managed and continuously improved to support the achievement of strategic objectives. It defines clear roles, responsibilities, and processes to guide the development, maintenance, and oversight of the website.